Thank you for shopping with us! We strive to provide high-quality art pieces that meet your expectations. Please read our refund policy carefully before making a purchase.

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At Art@80, every piece is created and handled with care. Because artwork is personal, original, and often one-of-a-kind, we’ve crafted a return policy that protects both the collector and the creator.

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Refund Eligibility

We do not offer refunds or exchanges for buyer’s remorse (e.g., if you change your mind about a purchase after placing the order). Please ensure you are confident in your decision before completing your purchase.

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Color & Image Accuracy

Please note that colors may appear slightly different on screen compared to how they appear in person. This is due to variations in monitor settings, lighting conditions, and individual display characteristics. While we do our best to accurately represent the colors and details of our artworks, we cannot guarantee that the colors you see on your screen will exactly match the artwork when received.

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Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of receiving your order) with photographic evidence of the damage. We will be happy to offer a replacement or issue a refund for the damaged item, depending on availability and the severity of the issue.

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Return Process

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1. Contact Us:
Notify us within 5 business days of receiving your order by phone at 623.341.7887 or by emailing us at naseem@artat80.com with your order number and photos of the defect or damage.

2. Evaluation:
We will review the information provided and may request additional details to assess the defect or damage.

3. Return Authorization:
If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

4. Shipping:
Return the item using the provided instructions. We recommend using a trackable shipping method.

5. Replacement or Refund:
Upon receipt and inspection of the returned item, we will process the replacement or refund. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account.

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If you qualify for a refund based on the conditions above, please reach out to us via email at naseem@artat80.com to initiate the return process. Refunds, if applicable, will be processed within 10 business days once the returned item is received.

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Non-Refundable Items

Custom commissions are made specifically for you and are non-refundable once production begins. We’ll work closely with you during the concept phase to ensure satisfaction before finalizing the piece.

 

Items that have been altered or damaged after delivery also fall within the category of non-refundable items. 

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Return Shipping (If a return is approved)

If a return is approved:

You are responsible for securely packaging the item and covering return shipping costs.

Returned items must be in their original condition.

We recommend using a trackable shipping service and purchasing insurance.

 

Exceptions

We reserve the right to refuse returns or refunds if:

The request is made after the 7-day window.

The item has been altered, damaged after delivery, or used improperly.

The return is based on subjective dissatisfaction (e.g., style, color tone, artistic interpretation).

 

Questions or concerns?  Reach out anytime: Email: naseem@artat80.com